Turn Data Into Decisions with Call Reporting Analytics
Make insight driven decisions with award winning analytics. From historic call logging to real time agent performance, Kloud 7 gives you unparalleled visibility into your customer experience.
Benefits of Hosted Voice services
Unprecedented Visibility
Stop guessing. Access over 400 sets of historical and real time statistics, brought to life with easy to read charts, dials, and alarms.
Abandoned Call Recovery
Capture lost revenue. Identify exactly how many sales inquiries you miss every day and recover those opportunities before they go to a competitor.
Analytics on the Move
Stay in control anywhere. View your live wallboards and performance reports directly from your smartphone, ensuring you never miss a beat.
Why Your Business Needs Call Reporting Analytics?
You can’t improve what you don’t measure. Kloud 7 Call Reporting Analytics transforms raw call data into actionable business intelligence. It provides a crystal clear window into how your contact processes are performing and where they are failing.
- Eliminates on premise hardware
- Operational Efficiency
- Responsive Customer Care
Made for businesses that prioritize communication
Sales Teams
Boost conversion rates. Identify peak call times and ensure you have enough staff on the phones to handle every inbound opportunity.
Operations Managers
Tackle inefficiency. Use deep dive reports to see exactly how agents spend their time, from talk time to wrap up, and optimize your workforce productivity.
Customer Support Teams
Improve responsiveness. Monitor queue wait times and abandoned call rates to ensure your customers aren't hanging up in frustration.
Multi Channel Contact Centers
Manage the full picture. Track voice, email, and chat interactions in one place to ensure excellent service across every channel.
How Cloud Based Softphone Works
OUR 3 STEP PROCESS
How Kloud 7 helps?
Insightful, Visual, and Actionable
Comprehensive Data Tracking
- Cradle to Grave Visibility: Track the entire lifecycle of every call.
- Trend Analysis: Spot seasonal spikes or daily lulls to plan better.
- Scheduled Reporting: Get key performance reports emailed automatically.
Real-Time Visibility
- Live Wallboards: Display KPIs on big screens to motivate your team.
- BLF & List Views: See extension activity in real time.
- Custom Alarms: Set triggers for key metrics (like high wait times).
Precision Performance Control
- Agent Analytics: Drill down into individual performance metrics.
- Account Codes: Tag calls with disposition codes for detailed tracking.
- Omnichannel Panel: Manage non-voice interactions alongside calls.
Boost Success & Productivity
Recovering Lost Revenue
Don't let missed calls become lost sales. Use our "Abandoned Call Recovery" tools to instantly see who hung up and call them back while they are still interested.
Motivating Teams
Create a culture of performance. Use real time wallboards to show call counts and service levels, fostering healthy competition and keeping teams focused on their targets.
A wide range of devices for everyone!
Pricing
Choose a plan that fits your business and budgets. No hidden fees, no surprises!
Essential
$24.95
A basic set of calling features to address the needs of common area phones.
Key Features
- Core Calling (Audio/Video)
- Conference Calling
- Hold/Transfer/Forward
- Standard Voicemail
Professional
$29.95
A basic set of calling features to address the needs of common area phones.
Everything in Essential Plus
- Visual Voicemail & Email Integration
- Call History & Contact Management
- Screen & Application Sharing
- Call Recording
- Call Queue Management
Advanced
$31.95
A basic set of calling features to address the needs of common area phones.
Everything in Professional Plus
- Single Number Reach
- Group Call Park & Pickup
- Availability & DND Status
Enterprise
$39.95
A basic set of calling features to address the needs of common area phones.
Everything in Advanced Plus
- Space Moderator Controls
- Advanced Notification Customization
Ready to Transform Your Communication System?
FAQ'S
Yes. Our "Analytics on the Move" feature allows you to view your wallboards and critical reports from your smartphone, perfect for managers on the go.
This means you can see every step of a call's journey, from the moment it rang, to how many times it was transferred, how long it was on hold, and exactly when it ended.
Our Abandoned Call Recovery feature logs every call that hangs up before connecting. You can see the caller ID and ring time, allowing you to return the call immediately.
Yes. You can set up scheduled reporting to email you (or your stakeholders) daily, weekly, or monthly summaries without you having to log in.