Unify Omnichannel Experience with Cloud Contact Center
Meet your customers wherever they are. Kloud 7 delivers a broader, omnichannel hub covering voice, email, chat, and social media. Unify the customer journey across all channels in one seamless platform.
Benefits of Managed IT services
True Omnichannel Experience
Provide a seamless, omnichannel experience by managing voice, email, web chat, and social media interactions all from one unified interface.
Unified Customer Journey
Stop forcing customers to repeat themselves. Focus on unifying the customer journey across channels so your agents always have the full context.
Effortless Scalability
Utilize a flexible, "pay as you grow" model. Add new digital channels or expand your team without any on premises infrastructure investment.
Why Upgrade to a Kloud 7 Cloud Contact Center?
Today's customers don't just call; they tweet, chat, and email. While a call center focuses only on voice, a cloud contact center is a comprehensive, omnichannel hub.
- Unified Communication Hub
- Enhanced Agent Productivity
- Frictionless Customer Journey
Connectivity Tailored to Your Needs
Cross Channel Routing
Route more than just calls. Deliver emails, chats, and social messages to the most qualified agent based on skill, availability, and priority.
Workforce Management (WFM)
Optimize your staffing across all channels. Easily adjust capacity during peak times, whether you are experiencing a surge in phone calls or a spike in web chats.
Unified CRM Integration
Both voice and digital interactions sync perfectly. Integrate deeply with your CRM to log every chat, email, and phone call in one centralized customer profile.
Universal Supervisor Visibility
Monitor the entire floor. Supervisors can view real time analytics across all digital and voice queues to ensure SLA adherence.
How Contact Center Works
OUR 3-STEP PROCESS
How Kloud 7 helps?
Elevate Agent Productivity & Customer Satisfaction
One Screen, Every Channel
- Manage voice, email, chat, and social media from one screen.
- Improve agent productivity by eliminating the need to toggle between different apps.
Intelligence in Action
- Deploy chatbots to handle routine queries before they reach a live agent.
- Use AI sentiment analysis to understand customer frustration across text and voice.
Secure, Data-Driven Results
- Your agents log in from anywhere with an internet connection and begin handling multi channel interactions seamlessly.
Solutions for Modern Support Teams
Digital First Customer Service
Meet the demands of modern consumers. Allow customers to initiate a support request via web chat, transition to email, and escalate to a phone call without losing their case history.
High Volume E Commerce Support
Manage seasonal spikes effortlessly. Easily adjust capacity during peak times and use automated chatbots to handle common questions like "Where is my order?"
A wide range of devices for everyone!
Pricing
Choose a plan that fits your business and budgets. No hidden fees, no surprises!
Essential
$24.95
A basic set of calling features to address the needs of common area phones.
Key Features
- Core Calling (Audio/Video)
- Conference Calling
- Hold/Transfer/Forward
- Standard Voicemail
Professional
$29.95
A basic set of calling features to address the needs of common area phones.
Everything in Essential Plus
- Visual Voicemail & Email Integration
- Call History & Contact Management
- Screen & Application Sharing
- Call Recording
- Call Queue Management
Advanced
$31.95
A basic set of calling features to address the needs of common area phones.
Everything in Professional Plus
- Single Number Reach
- Group Call Park & Pickup
- Availability & DND Status
Enterprise
$39.95
A basic set of calling features to address the needs of common area phones.
Everything in Advanced Plus
- Space Moderator Controls
- Advanced Notification Customization
Ready to Transform Your Communication System?
FAQ'S
While often used interchangeably, cloud call centers focus primarily on voice, whereas cloud contact centers are broader, omnichannel hubs covering voice, email, chat, and social media.
Absolutely. Our flexible, "pay as you grow" model allows for rapid expansion, so you can start with voice and chat, and add social media later without infrastructure investment.
Yes. We offer deep CRM integration, which is essential for contact centers to focus on unifying the customer journey across all channels.