Cloud Call CenterMaster Your Voice Communications
An internet hosted, scalable customer service platform that eliminates on premises hardware. Focus on delivering exceptional voice experiences with reduced costs and remote work flexibility.
Benefits of Hosted Voice services
Advanced Voice Routing
Ensure every caller reaches the right agent quickly. We provide intelligent IVR and call routing to streamline your inbound phone traffic.
Actionable Voice Insights
Stop guessing about call quality. Gain access to real time analytics and call recording features to improve agent training and monitor compliance.
Work From Anywhere
Your office goes where you go. Move calls seamlessly from your desk phone to your mobile or laptop without dropping the connection, your hybrid workforce connected.
Why Upgrade to a Kloud 7 Cloud Call Center?
A cloud call center focuses primarily on voice interactions, making it the ultimate tool for businesses that rely on phone based customer service or sales.
- Eliminates on premise hardware
- Reliable and secure
- Remote data centers
Made for businesses that prioritize communication
Intelligent IVR & ACD
Guide callers effortlessly. Both automated menus (IVR) and advanced call routing ensure customers reach the most qualified available agent immediately.
CRM Integration
Equip your phone agents with context. Seamless CRM integration triggers screen pops with caller history the moment the phone rings.
Outbound Dialers
Maximize talk time for your sales teams. Use predictive and progressive dialers to increase connection rates and eliminate manual dialing.
Supervisor Dashboards
Monitor call queues in real time. Supervisors can listen in, whisper guidance to agents, or barge into active phone calls to resolve complex issues.
How it Works
OUR 3-STEP PROCESS
How Kloud 7 helps?
Built to Power Your Business
Fully Managed, Secure, and High
- Enable remote work securely.
- Improve agent productivity and achieve faster issue resolution on the phone.
Fully Managed, Secure, and High
- Ensure better uptime through our secure, remote data centers.
- Experience seamless call quality with prioritized voice traffic.
Fully Managed, Secure, and High
- Track real time analytics for hold times and drop rates.
- Utilize secure call recording features for quality assurance.
Solutions for Voice Driven Teams
Inbound Phone Support
Handle high call volumes with ease. Reduce wait times, effectively manage hold queues, and ensure callers are never met with a busy signal.
Outbound Sales & Telemarketing
Drive more revenue. Keep your sales team talking to live prospects instead of listening to dial tones by utilizing intelligent auto dialing features.
A wide range of devices for everyone!
Pricing
Choose a plan that fits your business and budgets. No hidden fees, no surprises!
Essential
$24.95
A basic set of calling features to address the needs of common area phones.
Key Features
- Core Calling (Audio/Video)
- Conference Calling
- Hold/Transfer/Forward
- Standard Voicemail
Professional
$29.95
A basic set of calling features to address the needs of common area phones.
Everything in Essential Plus
- Visual Voicemail & Email Integration
- Call History & Contact Management
- Screen & Application Sharing
- Call Recording
- Call Queue Management
Advanced
$31.95
A basic set of calling features to address the needs of common area phones.
Everything in Professional Plus
- Single Number Reach
- Group Call Park & Pickup
- Availability & DND Status
Enterprise
$39.95
A basic set of calling features to address the needs of common area phones.
Everything in Advanced Plus
- Space Moderator Controls
- Advanced Notification Customization
Ready to Transform Your Communication System?
FAQ'S
Cloud call centers focus primarily on voice interactions, while contact centers are broader hubs covering voice, email, chat, and social media.
No. Our platform eliminates on premises hardware, allowing for rapid expansion without infrastructure investment.
Yes. Agents can work from anywhere with an internet connection.