Kloud 7 LLC (“Kloud 7,” “we,” “us,” or “our”) is committed to protecting the privacy of all individuals who interact with our website, services, and applications. This Privacy Policy (“Policy”) explains how and why we collect, use, share, and protect your personal information when you visit our website (the “Website”), use our desktop or mobile applications (the “Apps”), or engage with our products and services (the “Services”).

By using our Website, Apps, or Services, you agree to the practices described in this Policy. Additional privacy terms may apply in specific contexts and will be provided at the time of data collection.

We recommend reading this Policy in full. If you wish to navigate directly to a specific section, please refer to the Quick Links below.

1. How We Collect Your Personal Information 

We collect personal information in the following ways:

• Directly from you, when you provide it through forms, registrations, or other interactions with our Website, Apps, or Services.
• Automatically, as you use our Apps and Services, including through log data, cookies, and usage analytics.
• From third parties, including business partners, other users of our Services, or publicly available sources.
• Through inference or derivation, where we analyze collected information to draw conclusions relevant to your use of our Services.

2. What Personal Information We Collect

2.1 Information You Provide Directly

When you interact with our Website, Apps, or Services, you may provide:

• Contact information and identifiers: Name, username, email address, telephone number, mailing address, and any other identifiers you submit.
• Payment information: Billing name, address, and credit card or other payment details.
• Account credentials: Username, password, and account preferences.
• Communications: Information you provide when contacting us for support, completing surveys, or interacting with our team.
• Other information: Any additional information you voluntarily submit through your use of our Services.

2.2 Information Collected Automatically

When you use our Website, Apps, or Services, we may automatically collect:

• Device and technical information: IP address, browser type, operating system, device identifiers, and software version.
• Usage data: Pages visited, features used, session duration, click patterns, and other behavioral data.
• Log data: System logs, error reports, and backend analytics.
• Cookie identifiers: Data collected through cookies and similar tracking technologies (see Section 4).
• Geolocation data: General location information derived from your IP address or, where you have granted permission, more precise location data.
• Communication metadata: Records of calls, messages, or other communications made through our Services, including date, time, duration, and participants.

2.3 Information Received From Third Parties

We may receive personal information about you from:

• Business partners, resellers, or authorized agents.
• Other users of our Apps or Services who share your information in the course of using our platform.
• Publicly available sources, including professional directories or social media profiles.
• Single sign-on providers such as Google, Apple, or Microsoft when you choose to authenticate using those services.

2.4 Inferred or Derived Information

We may derive additional information about you based on the information we collect, such as inferences about your preferences, usage patterns, or service needs. Such inferences are used solely to improve your experience with our Services.

3. How We Use Your Personal Information

We use personal information collected from you for the following purposes:

• To create and manage your account.
• To provide, operate, and improve our Website, Apps, and Services.
• To communicate with you, including responding to inquiries, providing support, and sending service-related notifications.
• To verify your identity and prevent fraud, abuse, or unauthorized access.
• To process payments and manage billing.
• To personalize your experience with our Website, Apps, and Services.
• To conduct internal analytics and quality assurance.
• To market and advertise our Services, where permitted by applicable law.
• To conduct surveys and gather feedback.
• To comply with applicable legal obligations.
• To detect, investigate, and prevent spam, fraud, and violations of our terms of use.
• To monitor the performance and security of our systems and infrastructure.

We may use artificial intelligence, machine learning, or similar technologies to assist in providing, maintaining, and improving our Services.

4. Kloud 7 Cookies and Similar Technologies

We use cookies and similar tracking technologies (collectively, “Cookies”) to collect and use personal information about you. Cookies are small data files placed on your device that allow us to recognize you, remember your preferences, and understand how you use our Website and Services.

We use Cookies for the following purposes:

• To authenticate users and maintain session security.
• To remember your preferences and settings.
• To analyze usage patterns and improve our Website and Services.
• To deliver relevant advertising and measure its effectiveness.

You may control or disable Cookies through your browser settings. Please note that disabling certain Cookies may affect the functionality of our Website or Services.

5. Google User Data and Google Workspace API Access

Kloud 7 applications may use Google APIs and Google OAuth services to allow users to authenticate and connect their Google accounts to our services.

Kloud 7’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Kloud 7 does not retain personal information obtained through the Google Workspace API to develop, improve, or train generalized artificial intelligence or machine learning models.

5.1 Data Accessed

Depending on the features enabled by the user, Kloud 7 may access certain Google user data, including:

• Basic profile information (name, email address, profile picture)
• Google account identifier
• Google Calendar information
• Google Meet information
• Other Google Workspace data explicitly authorized by the user through Google’s consent screen

Kloud 7 only accesses data that is necessary to provide the requested functionality and only after receiving the user’s explicit authorization through Google’s OAuth consent process.

5.2 How We Use Google User Data

Google user data is used solely to:

• Authenticate users and manage account access
• Provide requested Google Workspace integrations
• Create, manage, or synchronize meetings, calendars, or related services
• Improve functionality directly related to the services requested by the user
• Maintain and troubleshoot service operations

Google user data is not used for advertising purposes.

5.3 Data Sharing

Kloud 7 does not sell Google user data. Google user data is not shared with third parties except:

• Service providers acting on our behalf and subject to confidentiality obligations
• Where required by law
• When explicitly authorized by the user

Google user data is never shared for independent marketing or advertising purposes.

5.4 Data Storage and Protection

Google user data is stored using industry-standard security controls, including:

• Encrypted transmission using TLS
• Access controls and authentication requirements
• Restricted access by authorized personnel only
• Monitoring and security safeguards designed to prevent unauthorized access

5.5 Data Retention and Deletion

Google user data is retained only for as long as necessary to provide the requested services or to comply with applicable legal obligations. Users may request deletion of Google-related data by contacting us at info@kloud7.com. Upon verified request, Kloud 7 will delete applicable Google user data from active systems within a reasonable timeframe, unless retention is required by law.

6. How, Why, and What Personal Information We Share With Third Parties

We do not sell your personal information. We may share your personal information with third parties solely for legitimate business or legal purposes, as described below:

• Affiliates and subsidiaries: We may share information with Kloud 7’s affiliated entities for purposes consistent with this Policy.
• Service providers and vendors: We engage third-party service providers to assist in operating our Website, Apps, and Services, including hosting, analytics, fraud detection, customer support, and marketing. These providers are contractually required to use your information only as directed by Kloud 7 and in a manner consistent with this Policy.
• Business partners: We may share information with authorized resellers or business partners for the purpose of marketing or delivering our Services.
• Corporate transactions: In the event of a merger, acquisition, sale, reorganization, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change as required by applicable law.
• Legal and regulatory obligations: We may disclose personal information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With your consent: We may share information with third parties when you have expressly authorized us to do so.

We will not share your personal information with third parties for their own direct marketing purposes without your prior consent.

7. SMS and Mobile Messaging

7.1 Consent and Opt-In

By providing your mobile telephone number and consenting to receive SMS communications from Kloud 7, you agree to receive text messages from us, which may include service notifications, promotional offers, updates, and other communications. Consent to receive SMS messages is not a condition of purchasing any product or service.

7.2 Mobile Opt-In Data Not Shared

Mobile opt-in information, including your mobile telephone number and your consent to receive SMS messages, will never be shared with, sold to, or otherwise disclosed to any third party or affiliate for marketing or promotional purposes. This data is collected solely for the purpose of sending you communications you have expressly requested from Kloud 7.

7.3 Message Frequency

Message frequency varies based on your preferences and the nature of your interactions with us. You may receive recurring automated messages. You may manage your message frequency preferences at any time by contacting us or by following the opt-out instructions provided in any message.

7.4 Message and Data Rates

Message and data rates may apply to all SMS messages sent to or received from Kloud 7. These charges are determined by your mobile carrier and service plan. Kloud 7 is not responsible for any charges you incur as a result of receiving SMS communications from us.

7.5 How to Opt Out

You may opt out of receiving SMS messages from Kloud 7 at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@kloud7.com. You may also manage your communication preferences by following the unsubscribe instructions included in any promotional communication.

8. How We Protect Your Privacy Rights

We respect your right to access, correct, and control your personal information. The rights available to you depend on your jurisdiction and applicable law.

8.1 General Rights

Where applicable, you may have the right to:

• Access: Request information about the personal data we hold about you and obtain a copy.
• Rectification: Request that we correct inaccurate or incomplete personal information.
• Erasure: Request deletion of your personal information, subject to applicable legal requirements.
• Restriction: Request that we limit the processing of your personal information in certain circumstances.
• Portability: Request a downloadable copy of your personal information in a machine-readable format.
• Objection: Object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

8.2 Residents of Certain U.S. States

Residents of U.S. states with applicable privacy laws may have additional rights, including the right to opt out of the sharing of personal information for purposes of cross-context behavioral advertising. You may exercise this right by contacting us as described in Section 14.

We will not discriminate against you for exercising any of your privacy rights.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us by email at info@kloud7.com or by mail at the address listed in Section 14. We will verify your identity before processing your request. Depending on the nature of your request, we may require additional information to confirm your identity.

9. How We Keep Your Personal Information Secured

The security of your personal information is important to us. We maintain appropriate technical, administrative, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures include, but are not limited to, the use of firewalls, encryption, access controls, and restricted physical access to our servers and systems. Only authorized personnel with a legitimate business need may access stored personal data.

While we take reasonable steps to protect your information, no system is completely secure. We cannot guarantee the absolute security of information transmitted over the internet. You are responsible for maintaining the confidentiality of any account credentials associated with your use of our Services.

10. How Long We Retain Your Personal Information

We retain personal information for no longer than is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law, regulation, or legitimate business need.

When we no longer have a lawful basis or business need to retain your personal information, we will securely delete or anonymize it. The specific retention period for any category of information will depend on the nature of the data, the purpose for which it was collected, and applicable legal requirements.

11. Children’s Privacy

Kloud 7 does not knowingly collect personal information from children under the age of 13, or under the age of 16 where required by applicable law. Our Website, Apps, and Services are not directed at children.

If you believe that a child under the applicable age has provided personal information to Kloud 7, please contact us immediately at info@kloud7.com so that we may take appropriate steps to remove such information from our records.

12. Third-Party Sites

This Policy does not apply to, and we are not responsible for, the privacy practices of any third-party websites or services that may be linked to or from our Website or Apps. The inclusion of any link does not constitute an endorsement of the linked website or service.

We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information. Your interactions with those sites are governed by their own policies, not this one.

13. Updates to This Policy

We may update this Policy from time to time to reflect changes in our practices, applicable law, or technology. When we make changes, we will update the effective date at the top of this Policy and post the revised version on our Website.

If we make material changes to this Policy, we will notify you by email or by posting a prominent notice on our Website prior to those changes taking effect. Your continued use of our Website, Apps, or Services after the effective date of a revised Policy constitutes your acceptance of the changes.

14. Contacting Kloud 7

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.

Kloud 7 LLC

Attn: Privacy Officer

P.O. Box 82318

Mobile, AL 36689

Email: info@kloud7.com

We will make every effort to respond to your inquiry promptly and in accordance with applicable law.