Make Insight-Driven Decisions

Providing unparalleled insights into how your contact processes are performing and how they can be optimized for an ultra-responsive customer experience.

View our plansGet a quote
Know your through and through
Award-winning call and contact analytics
Award-winning call and contact analytics
Our award winning cloud-based reporting software offers unprecedented insight into how your contact processes are working.
Tackle Inefficiency
Tackle Inefficiency
Increase workforce productivity with a portfolio of service levels and bolt-on options, from basic logging of historic calls to complete contact center agent analytics.
Improve Visibility
Improve Visibility
Enjoy maximum visibility and control with over 400 sets of historical and real-time statistics, brought to life with easy-to-assimilate charts, dials, and alarms.

Call Reporting Analytics

Make better judgements about customer concerns and the performance of your sales agents.

Image

From historic call logging to advanced real-time contact center services, we have a solution that fits your needs.

In-depth Analytics

Abandoned Call Recovery
Identify exactly how many sales enquiries and opportunities you’re missing every day.
Calls and Contacts by Time and Day
Discover when your inbound communications peak.
Analytics on the move
View your wallboards and reports from your smartphone.

Wallboards

Our portfolio of wallboards provides maximum scope to customize our service to your exact needs – wallboards can be configured to show the precise metrics you need and are available on any internet-enabled device via a browser or mobile app.

Choose from a range of plans best suited to your business needs

Improve Business Efficiency with Simple, Powerful Historic Call Reporting

Historic call logging and reporting
Cradle-to-grave call visibility
Trend analysis by time frame
Scheduled reporting by email
Report API
Dashboard view
Analysis by group/queue

Manage Calling Operations and Agents with Improved Efficiency all Analytics 1000 Features, Plus…

Agent reporting and control
Account / disposition code statistics

Display Kpis in Real Time to Motivate your Teams all Analytics Lite features, plus…

Wallboard
Real-time analytics
Abandoned call recovery
Monitor extension activity
Call control
BLF, list, and chart view
Alarms for key performance metrics
Financial statistics

Manage Multiple Channels while Providing Excellent Customer Service all Analytics 2000 Features, Plus…

Omnichannel contact analytics
Omnichannel agent analytics
Omnichannel Panel application

Boost your success rate and team productivity with reporting and analytics solutions.

Get started