Strengthening Agent and Customer Experiences
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Ensure a seamless caller experience and increased customer satisfaction by utilizing intelligent contact center features.
Why use a Contact Center?
How can Contact Center solutions transform your business?
Your business’s customer support channel, i.e., your phone, is essential to the customer experience you’re offering. How you deal with these phone calls determines how people view your business.
The Kloud 7 Contact Center
Call Waiting Features
Smart Routing Options
Devise a strategy for routing calls depending on wait time
Immediate routing to available agents
Equipped with the best call recording software in town
Can customize on what basis the calls are received
Abandoned Call Recovery
Calls by day and time
Interactive Voice Response (IVR)
Add key-press in your IVR menu to reroute calls to specific extensions