For us, trust is everything. It's our most substantial value & our biggest source of pride.

Customer Support

We take customer support very seriously!

As a customer, it’s essential to understand that trust is the currency of exchange in our industry. We intend to stay here for a long time, and we’d like you to stay with us. We’re not here to make a sale and run away, and we’re hoping that through our relationship, you’ll not only be comfortable in having us as your long-term partner but in recommending us to others.

For us, trust is everything. It’s our most substantial value & our biggest source of pride.

As a customer, it’s essential to understand that trust is the currency of exchange in our industry. We intend to stay here for a long time, and we’d like you to stay with us. We’re not here to make a sale and run away, and we’re hoping that through our relationship, you’ll not only be comfortable in having us as your long-term partner but in recommending us to others.

At Kloud 7, we take customer support very seriously.

Proactive Customer Support

It’s not just a fancy term. It’s a system that ensures we’re at the top of our game.

Here’s the concept: We’re monitoring everything and anything that may go wrong so that in case of a problem, we’re aware of the situation before you find out and call us – hence ‘proactive.’

And here’s an example: In case there’s a problem with the internet service provider(s) in your region, and it’s going to cause issues with our services, we’ll let you know immediately and start working on fixing the problem.

The Support We Offer

Tech Support
Are you having trouble figuring out the technical side of our products and services? For help with all IT-related issues, all you have to do is dial the number.
Setup and Equipment
Setup and Equipment
From desk phones to firewalls, our support covers any issues with the equipment on top of upgrades and a comprehensive guide for the setup we will install.
Customer Success
Customer Success
We offer in-house after-sales support for every service within the Kloud 7 catalog, including software management, setup, and maintenance.
Billing and Payments
If you have any questions or issues regarding our billing procedures and packages, we’re always here to guide you through it.
Sales Queries
Want to learn more about a particular service or what we’re offering? Our agents will help you get a completely transparent view of our service-portfolio.
FAQs
FAQs
Don’t worry, people before you have had similar queries – just refer to the FAQs page to find the answer to your question in under a minute.

Have a question? Get in touch.

Contact us