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Strengthening Agent and Customer Experiences
Ensure a seamless caller experience and increased customer satisfaction by utilizing intelligent contact center features.
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Why use a Contact Center?
How can Contact Center solutions transform your business?
Your business’s customer support channel, i.e., your phone, is essential to the customer experience you’re offering. How you deal with these phone calls determines how people view your business.
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Call Waiting Features
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Music
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Recorded Messages
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Smart Queues
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Smart Routing Options
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Devise a strategy for routing calls depending on wait time
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Immediate routing to available agents
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Call Recording
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Equipped with the best call recording software in town
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Call Prioritization
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Can customize on what basis the calls are received
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Top-of-the-line Analytics
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Abandoned Call Recovery
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Record Maintenance
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Calls by day and time
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Interactive Voice Response (IVR)
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Add key-press in your IVR menu to reroute calls to specific extensions