Strengthening Agent and Customer Experiences
Ensure a seamless caller experience and increased customer satisfaction by utilizing intelligent contact center features.
Why use a Contact Center?
Integrated Analytics
Find out how your contact center is performing with analytics regarding inbound and outbound calls, wait time, and much more!
Simplified Internal Communication
Supervisors, Agents, and Support are simultaneously in the loop, ensuring efficient communication.
Specialized Solutions
Automatic Call Distribution (ACD), IVR Menus, Outbound campaigns, and CRM integrations.
How can Contact Center solutions transform your business?
Call Waiting Features
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Music
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Recorded Messages
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Smart Queues
Smart Routing Options
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Devise a strategy for routing calls depending on wait time
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Immediate routing to available agents
Call Recording
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Equipped with the best call recording software in town
Call Prioritization
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Can customize on what basis the calls are received
Top-of-the-line Analytics
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Abandoned Call Recovery
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Record Maintenance
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Calls by day and time
Interactive Voice Response (IVR)
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Add key-press in your IVR menu to reroute calls to specific extensions
