Gone are the days of speculative decisions based on intuition and incomplete information, and gone are the days where ‘opportunity only knocks once’, because now you can knock right back.
Like with everything else, everything that happens with your phone can be tracked and recorded using automated softwares that present comprehensive reports of statistics i.e., what happened, when it happened, and how frequently, among other things.
Call Reporting Analytics
The list of things you can find out about your call activity; appears to be unlimited, including everything from time and day of a call and duration, to the number of abandoned calls and call-backs – all of which, amongst more, you can find within Kloud 7’s Call Reporting Analytics.
With most other services, you have to consider if it fits your business needs, and you’ll hear the same from us. In the case of Call Analytics, however, it is that one universal service that brings endless utility to every business, regardless of industry or size and whether you’re business-to-business or business-to-consumer, since it is incredibly hard to imagine a modern-day business that does not need the receipts for its phones.
Be it a multinational organization with thousands of employees, or a start-up with ten employees, the return-on-investment (ROI) for Call Reporting Analytics makes it an essential investment for all businesses, especially when you consider the variety of packages available which enable you to select the version that best fits your business needs.
An undeniable advantage of Analytics is its utility to the Sales department – an indispensable part of every organization. That advantage is in terms of converting sales leads by keeping track of and pursuing potential customers and capitalizing on every single opportunity, and is also essential when it comes to customer retention and satisfaction.
On top of that, the option to integrate the call recording feature with your Analytics that comes with an AI powered sentiment analysis that assigns ratings to calls, enables you to make better judgements about customer concerns and the performance of your sales agents.
You’re getting to know your business like never before while tracking your growth and opportunities. In terms of business services, it doesn’t get much better than that.